Kickstarter Exclusive Ordering Instructions
As you may have heard, we are offering a number of convention exclusives and other items for sale to our Robotech® RPG Tactics™ Kickstarter backers. In order to make these items available online to our Kickstarter backers only, we’ve hidden them in our store so that only you backers can see them. In order to see and be able to order these items, follow the steps below.
Note: If you are an RRT Kickstarter backer and you already have an account in our online store using the same email address as you used on Kickstarter, all you need to do is sign into our online store before you shop. Sign in, then go to the Robotech® RPG Tactics™ category and you should see the exclusive items. But remember, you’ll only see them after you’ve logged in.
If you didn’t already have an account on palladium-store.com, you’ll need to follow these steps:
Step 1. Go to: http://palladium-store.com
Step 2. At the very top toward the right, click Sign In.
Step 3. Below the Username and Password fields, click Forgot password?
Step 4. On the next screen, enter the email address you used in your account on kickstarter.com. It must be the email address we have on file for you in BackerKit, or else it won’t work. If you no longer have access to that email address, please contact us via Kickstarter.com message so we can give you access and update your info in BackerKit.
Step 5. After you’ve clicked Submit, wait a moment, then check your email for a message from store{at}palladiumbooks.com. Once you receive it, click the link in the email. You’ll be taken to a store page informing you that your password has been reset. A temporary password will be shown on the screen. Select and copy the temporary password on the screen.
Step 6. Click the link that says Click Here to Log In.
Step 7. On the next screen, enter the temporary password, and use the same email address as you used in Step 4 as your Username.
Step 8. Once you log in, we recommend that you click Edit Account Info and change your password. While you’re there, please verify that your shipping and billing information is correct, and make any changes as needed.
Step 9. Once you have logged in, exclusive items will be visible under the Robotech RPG Tactics category, which can be found on the left side of the screen, or in the dropdown menus at the top.
Note: Exclusive items will only be visible while logged into our store, so make sure to log in before shopping. Each time you come back to the store, you will need to log in again in order to see the exclusive items. You will NOT need to go through the password reset process again, just sign in as normal.
Troubleshooting:
If you have precisely followed the instructions above and still can't see the exclusive items in the store, try the following:
Sign in as described above, then click on the Robotech RPG Tactics category. If you can't see the exclusive items, scroll up to the top of the page and look toward the right-hand side of the screen. It should say, "Welcome back, [username]." If it says "Sign In" instead, please sign in again. Then, instead of clicking on the Robotech RPG Tactics category, use the Search field at the top right and search for "pre-order". The exclusive items should appear in the search results.
If that doesn't work, you might want to try a different web browser, or simply wait and try again later. It appears to be an issue that comes and goes for some users, and sometimes affects only certain web browsers. We are still investigating the cause of the issue, and apologize for the inconvenience.
If the top of the screen does say "Welcome back, [username]" after you've clicked on the Robotech RPG Tactics category but you still can't see the exclusive items, send us a Kickstarter message and let us know. As long as you are a backer of the Robotech RPG Tactics Kickstarter, it should be working at that point, and if it's not, it suggests your account hasn't been added to the Kickstarter group in our store. In that case, let us know and we'll take care of it promptly. If you were not a backer of the RRT Kickstarter, we're sorry, but these items are not available to order online for non-backers at this time.
